Personal Development Training and Motivational Humor from the Motivational Smart Ass!

Some people just don’t get it. Whether they are in sales, service, or just existing in the world, some people just straight up don’t get it…

A few years ago my friend was looking to rent an apartment outside of Washington D.C. After a …

Sometimes I feel weird talking about and writing about the stuff I do. I mean, this stuff isn’t rocket science. Isn’t this all just obvious common sense that everyone already knows? Then I spend about seven minutes existing in the world and realize …

Is a little courtesy on a city bus too much to ask for? It seems so…

I was heading across town in Philadelphia one day, and I decided to take the bus. I take the bus periodically, but I am in no way a “Philadelphia bus …

My friend and fellow speaker Laurie Brown recently posted the letter below to her Facebook account. I think it is both very funny, and sadly, all too familiar. With her permission, here it is:

Hi,
I am writing to you …

Do you want customers to do you favors? If so, first you have to earn that right…

The other day, I was standing in the Express Lane at what will remain an unnamed supermarket.

Let me correct that: I was standing in the least express-like Express …

Sometimes you find great service in the most unexpected of places.

This week I had to report for jury duty. I had done this once before, so I knew to be prepared for a long, boring day…

I arrived at the courthouse first …

Do you know what, “smack yourself in the head because it is so unbelievably idiotic customer service,” is? Probably, but in case you don’t (and to read some ideas on how to fix it) keep reading…

I was at Barnes and Nobles with my friend Fred Gleeck (we were in Las Vegas during our …

You know what grinds my gears? People who are too selfish to follow simple rules designed to make everyone’s life easier.

At many airports now, they have multiple security check-lines. One is for the “Expert Traveler.” The sign at the start of that line basically says, “This is for people familiar with TSA procedures, have their …

I recently posted about some bad customer service I received waiting for a tow truck.

This may make you wonder, “hmm, do I deliver great customer service or does my service stink?” Here’s a quick questionnaire that may help you figure it out:

If you stop caring about the customer once the sale is made, your …

Why does it seem that the simplest and most obvious things are the ones that most often get missed?

I recently had the unfortunate need to get my car towed from one garage to another. I headed over to the garage that had my car and called a towing company. They quoted me a price and …